2-Hour Workshop: Language, Bias & Better Communication at Work

2 Hours Online or In-Person Delivered by Christina James, RMN

A practical 2-hour interactive workshop for senior leaders, HR and managers on how everyday workplace language shapes bias, stigma, and psychological safety — with immediately applicable tools for clearer, more inclusive communication.

Enquire About This Course

In every organisation, the words we use shape culture, behaviour, and wellbeing. This 2-hour interactive workshop explores how everyday workplace language can unintentionally create bias, misunderstanding, and stigma — particularly in relation to mental health, neurodiversity, menopause, and performance conversations.

Designed for senior leaders, HR professionals, and managers, this session provides practical, real-world tools to improve communication, strengthen psychological safety, and build more inclusive and effective teams.

Why This Workshop Matters

Language is one of the most powerful tools in leadership. In just two hours, participants explore how small changes in communication can significantly impact:

  • Employee engagement and trust
  • Retention and absenteeism
  • Performance conversations and outcomes
  • Psychological safety and wellbeing
  • Inclusion of neurodivergent staff and employees with health conditions

Unclear or biased language can unintentionally reinforce stigma, reduce disclosure, and increase workplace tension. Clear, respectful communication improves both culture and performance.

What the Workshop Covers

Participants will explore:

  • How workplace language shapes perception, bias, and behaviour
  • Common phrases that unintentionally stigmatise staff
  • Neurodiversity-affirming communication in management practice
  • Language used around menopause and mental health in the workplace
  • How to separate diagnosis from capability and performance
  • Practical strategies for neutral, supportive communication

Workshop Style

This is a highly interactive, psychologically safe 2-hour session including:

  • Real workplace examples and discussion
  • Practical language exercises
  • Paired active listening activities
  • Reflection and group learning
  • Immediately applicable communication tools

No prior knowledge is required. Participation is flexible and can be adapted to individual comfort levels.

Outcomes for Organisations

Following this workshop, organisations can expect:

  • Improved communication between managers and staff
  • Increased awareness of unconscious bias in language
  • Stronger inclusion of neurodivergent employees and those with health conditions
  • More effective and respectful performance conversations
  • Enhanced psychological safety and workplace culture

Ideal For

  • Senior leaders and executives
  • HR and People teams
  • Line managers and supervisors
  • Equality, Diversity & Inclusion (EDI) leads
  • NHS and corporate organisations

Who It's For

Senior leaders, HR and People teams, line managers, EDI leads, and NHS or corporate organisations wanting to strengthen communication, reduce bias, and build more inclusive cultures. No prior knowledge required.

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5.0 — Based on Google Reviews
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S NH
A week ago

I recently completed a three-day training course with Christina James at Sanitas Hub to become a Mental Health First Aid practitioner and Neurodiversity Champion, and I cannot recommend the experience highly enough. Christina delivered the training with exceptional professionalism while maintaining a warm, approachable, and supportive atmosphere throughout.

K
Karen G
8 months ago

I attended the 2 day Mental Health First Aider training with Christina at Sanitas Hub. The delivery of the course was exceptional and she really brought the subject to life. Despite it being taught virtually for the 2 days, I was completely engaged and despite some tough subjects, I thoroughly enjoyed the course and would have no hesitation in recommending anyone to join this course.

L
Leila Odell
A year ago

I have just completed the MHFA course with Sanitas Hub, provided by Christina James and it was brilliant. She was an amazing instructor, gave lots of real life experiences and brought a positive energy to a difficult subject. Christina was understanding, and provided lots of extra information you cannot find online or in books. I would highly recommend her courses to others.

H
Helen Varney
A year ago

Christina James is an excellent instructor. After the MHFA course I feel more confident in helping others successfully and most importantly ensuring my own mental health is ok in the process. When it comes to any other related courses or refreshers I would definitely seek her as a tutor!

J
Jennifer McCabe
8 months ago

Highly recommend this course with Christina, she is a fountain of knowledge when it comes to mental health. A very informative & interactive two day training session. Care is taken when heavy subjects are undertaken to make sure everyone takes sufficient breaks & is doing ok. I thoroughly enjoyed it & feel like I have the skills required to go forward as an MHFA.

R
Rebecca Bostock
A year ago

The course has been lovely, it was very useful to learn the material in the context of Christina's real world lived experience with some of the conditions mentioned on the course, and invaluable to find out best practice tips when approaching such cases. The format was brilliant and interaction in the group was very helpful.

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