A practical 2-hour workshop for managers, HR and leaders — giving you a clear Notice–Name–Navigate–Next steps framework and the communication tools to resolve workplace conflict early, before it escalates.
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Workplace conflict is a natural part of working with people, but when it is not managed effectively it can lead to reduced performance, low morale, increased absence, and breakdowns in communication.
This 2-hour practical workshop equips managers, HR professionals, and leaders with simple, structured tools to identify, understand, and manage conflict early — before it escalates.
The focus is on practical communication skills, emotional awareness, and solution-focused conversations.
Unmanaged workplace conflict can lead to:
Most conflict is not caused by “difficult people”, but by:
This workshop helps participants address conflict early, calmly, and constructively.
Participants will explore:
Participants will learn a practical 4-step framework:
This is a highly interactive 2-hour session including:
The workshop is accessible, supportive, and suitable for all levels of management experience.
Following this workshop, organisations can expect:
Senior leaders, HR and People teams, line managers, and team leads in NHS, healthcare or corporate organisations who want practical, consistent tools for handling workplace tension and disputes. Suitable for all levels of management experience.
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I recently completed a three-day training course with Christina James at Sanitas Hub to become a Mental Health First Aid practitioner and Neurodiversity Champion, and I cannot recommend the experience highly enough. Christina delivered the training with exceptional professionalism while maintaining a warm, approachable, and supportive atmosphere throughout.
I attended the 2 day Mental Health First Aider training with Christina at Sanitas Hub. The delivery of the course was exceptional and she really brought the subject to life. Despite it being taught virtually for the 2 days, I was completely engaged and despite some tough subjects, I thoroughly enjoyed the course and would have no hesitation in recommending anyone to join this course.
I have just completed the MHFA course with Sanitas Hub, provided by Christina James and it was brilliant. She was an amazing instructor, gave lots of real life experiences and brought a positive energy to a difficult subject. Christina was understanding, and provided lots of extra information you cannot find online or in books. I would highly recommend her courses to others.
Christina James is an excellent instructor. After the MHFA course I feel more confident in helping others successfully and most importantly ensuring my own mental health is ok in the process. When it comes to any other related courses or refreshers I would definitely seek her as a tutor!
Highly recommend this course with Christina, she is a fountain of knowledge when it comes to mental health. A very informative & interactive two day training session. Care is taken when heavy subjects are undertaken to make sure everyone takes sufficient breaks & is doing ok. I thoroughly enjoyed it & feel like I have the skills required to go forward as an MHFA.
The course has been lovely, it was very useful to learn the material in the context of Christina's real world lived experience with some of the conditions mentioned on the course, and invaluable to find out best practice tips when approaching such cases. The format was brilliant and interaction in the group was very helpful.